Question 1

How do I get started with Colabio?

Accepted Answer

Create a free account on colabio.org, set up your workspace, and invite your team. To track time, download the desktop app and sign in with the same account — the timer, activity metrics, and screenshots all run from there. The mobile app lets you review timesheets, daily updates, and team activity on the go.

Question 2

I can't sign in to my account. What should I do?

Accepted Answer

First, use "Forgot password" on the sign-in page to reset your password. If you signed up through a team invite, make sure you're using the email address the invite was sent to. If your account email isn't verified yet, check your inbox (and spam folder) for the verification link. Still stuck? Email us and we'll recover your access.

Question 3

Does Colabio record my keystrokes or read what I type?

Accepted Answer

No. Colabio has a strict no-keylogging policy. The tracker only counts whether keyboard or mouse activity occurred during each interval to calculate an activity percentage — it never captures the content of what you type, passwords, or messages. See our Privacy Policy for full details.

Question 4

When are screenshots taken, and can I delete them?

Accepted Answer

Screenshots are only captured while your timer is actively running, and only if your organization has enabled them. Stopping the timer stops all tracking immediately. If your organization's policy allows it, you can delete individual screenshots — note that deleting one also removes the corresponding time block from your tracked hours.

Question 5

What is the "Working on something else?" suggestion in the desktop app?

Accepted Answer

On Business+ plans, Colabio's AI can notice when your recent activity doesn't match the task you're tracking time on, and offer to create the work you're actually doing as a task. It's purely a suggestion — you choose Create task, Create & switch, or Dismiss, and nothing ever changes automatically. The suggestion disappears on its own when you move on to other work, and dismissing one stops the same suggestion from reappearing for several hours. By default the AI only looks at activity metadata (app names, window titles, URLs); your screenshots are analyzed only if a manager has explicitly enabled AI screen analysis for your profile.

Question 6

How does Voice Typing work, and is my voice recorded?

Accepted Answer

Voice Typing works two ways. Hold-to-talk: hold a key (Fn or Right Command on Mac, Right Ctrl on Windows/Linux), speak, and release — the transcript is typed at your cursor in whatever app you're using. Or use the toggle shortcut (Cmd/Ctrl+Shift+Space by default, customizable in Preferences) for hands-free recording with on-pill stop/cancel buttons. Either way a floating pill with a timer and live waveform shows whenever it's listening — recording is never silent. Audio is captured only during a session you start yourself, used solely to produce the transcript, and never stored permanently or shared with your organization. On Macs the transcription runs on your own machine; on Windows and Linux it runs in the cloud, where the text is also tidied up — filler words dropped, punctuation added, and anything said in Hindi returned in English. Exactly which providers handle each step is listed on the Colabio privacy page. See the full guide at colabio.org/support/voice-typing for per-OS keys, setup, and troubleshooting.

Question 7

The tracked time looks wrong. How do I fix it?

Accepted Answer

Open your timesheets in the dashboard to review each entry. Depending on your organization's settings, you can add manual time entries or edit existing ones. If time is missing because your internet dropped, don't worry — the desktop app buffers tracked sessions offline and syncs them automatically once you're back online.

Question 8

How do I invite people to my organization?

Accepted Answer

From your organization dashboard, open the Members section and send invites by email. Invitees get a link to join your workspace — if they don't have an account yet, they can create one during the process. You can assign roles and project access when you send the invite or any time afterwards.

Question 9

How do I delete my account and data?

Accepted Answer

Email us at support@colabio.org from your account email address and request deletion. When a profile is deleted, all associated activity metrics, timesheets, application data, and screenshots are permanently purged from our production servers and storage within 30 days, as described in our Privacy Policy.

Question 10

How quickly does support respond?

Accepted Answer

We aim to answer every message within 1–2 business days, and faster for anything that blocks you from tracking time or accessing your account. Including a screenshot and the email address on your account helps us resolve issues in the first reply.

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Troubleshooting guides

Voice Typing: dictate into any app on macOS, Windows & Linux

Fix: “Colabio cannot access secure storage on this Mac”

Frequently asked questions

Questions about privacy or your data?

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