TEAM OPERATIONS
Use billable and available hours for the same people and period. Choose the basis for available time so your exported result can be interpreted correctly.
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Formula: billable hours ÷ available hours × 100. This is an allocation ratio, not a productivity or profitability score. The capacity not represented by billable hours may include important internal work or missing records; it is not automatically unused time.
Calculate billable utilization with a clear capacity denominator, worked examples, and checks for leave, internal work, and overlapping time entries.
Read the guide →Project planningCompare planned and actual project hours, check remaining work, separate scope changes, and use time-budget variance to prompt useful review decisions.
Read the guide →Team transparencyIntroduce time tracking with a clear purpose, visible data rules, a small pilot, correction workflows, and a review that includes the people being tracked.
Read the guide →Agency managementRun a weekly agency capacity review that connects available hours, client commitments, review bottlenecks, scope changes, and named decisions.
Read the guide →